Returns & Exchanges

At xTool, we stand behind the quality of our laser cutters and engravers with a 30-day money-back guarantee for all orders. If you are not completely satisfied with your purchase, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and protective materials to ensure safe transit.

• 3.
  Ship the Product

  Affix the provided shipping label and drop your package off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned unit for quality assurance, your refund will be processed to your original payment method within 7-10 business days.