Frequently Asked Questions
Everything you need to know about your xTool experience.
What is the standard shipping time for xTool machines?
Most orders are processed within 1-2 business days. Shipping times vary by location, typically ranging from 3 to 7 business days for domestic deliveries via reliable carriers like FedEx or UPS.
Do xTool products come with a warranty?
Yes, all xTool machines come with a 12-month limited warranty covering manufacturing defects. We also provide lifetime technical support and a dedicated customer service team to assist with any hardware issues.
What is your return policy for laser cutters and engravers?
We offer a 30-day return policy for unused and unopened items in their original packaging. If you have technical difficulties, our support team will work with you to resolve the issue before a return is initiated.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna to help you start your creative projects sooner.
Are xTool machines compatible with Mac and Windows?
Absolutely. Our proprietary software, xTool Creative Space (XCS), is compatible with both macOS and Windows. Our machines are also compatible with third-party software like LightBurn.
Do I need to wear eye protection while using the laser?
Safety is our priority. While our machines feature protective covers that filter UV light, we strongly recommend wearing the safety goggles provided in the box during all engraving and cutting operations.